SOLUTIONS

A strong customer experience helps grow your financial institution and leads to more satisfied customers. Part of that experience includes providing customer self-service opportunities for business and consumer lending. Improving online efficiency and streamlining how customers access credit applications and provide required documentation also alleviates the logistical burdens of meeting with customers face-to-face for small credit requests. LendingFront’s fintech operating system integrates with your existing web interface, providing an intuitive experience for new and existing customers who visit your site. Capture customer information alongside loan applications to improve your ability to follow up, cross-sell other offerings, and boost customer engagement. With software designed specifically for borrowers, you can offer a truly seamless experience.

The digital age is here—and there’s no turning back. You probably have digital systems and processes in place for some customers and services, but are you still relying on physical paperwork and cumbersome manual processes for your lending program? Digitally-enabled processes can save your staff time, reduce errors, and get your customers a response faster than ever. LendingFront enables you to automate as much or as little of the lending process as you’d like. Whether the decision is a “yes” or “no,” customers will appreciate getting an answer in days (or even hours), and your staff will be freed up to devote their time to more face-to-face interactions with your most valuable customers.

Traditional underwriting criteria don't reflect the reality of small business customers today. Criteria that are most applicable to large businesses can shut out creditworthy small businesses from receiving the funding they need and deserve. Lenders need to look at real-time cash flow, and other timely data specific to small businesses in order to fully and fairly evaluate SMB applicants. Otherwise, small businesses are bound to fall short of big business lending criteria.LendingFront enables you to customize the documents and fields in your small business lending application so it captures only the details most relevant to your customers. Additionally, it integrates into your existing tech stack so you can easily pre-approve SMB customers who bank with your institution. Leveraging data helps you make decisions that boost your bottom line and best support your small business lending customers—and that’s a win-win situation for everyone.

As a community bank or lender, risk management is always top of mind. After all, lending to small businesses comes with risk—much of which results from inefficient manual processes and paperwork. Manual processes aren’t only time-consuming, but have ample potential for human error. The solution is clear: implement digital-powered processes to minimize risks and maximize your output. LendingFront has risk management built into the platform, so your staff can focus on customers more and worry less. We make compliance easy and reduce errors with intuitive software that double-checks applications for you.

Small businesses are just one part of your overall customer base, and when it comes to small loan amounts, meeting with applicants face-to-face and dealing with paperwork-laden processes wastes time that could be spent with high-value customers considering larger loans. Improve your operational efficiency with technology that can help you focus on high-value clients without compromising the needs of your small business customers. With LendingFront, you can process loan applications with much greater efficiency and increase customer satisfaction in the process—all while reducing errors and freeing up your loan officers’ time.

At the top of every business’s goals is growth: capturing new customers, increasing margins, improving efficiency, and strengthening your bottom line. It’s hard to completely reinvent the wheel—so instead, consider opening up new revenue streams that fit with your current offerings, like small business lending. Traditionally, small business lending has been rife with time-consuming, cumbersome manual processes. LendingFront’s digitally-enabled platform streamlines small business lending, enabling you to automate processes, underwrite more loan applications in less time, and increase profit. By infinitely expanding your business opportunities and bolstering relationships with existing customers, LendingFront is an investment in the future of your business.